Access is unable to provide direct tax or legal advice, most of your property management related costs and expenses are generally deductible. Laws and circumstance can change so please contact a qualified tax adviser for more details and information on tax deductions.

Absolutely! We carry Errors & Omissions Insurance covering our real estate transactions as well as a $1,000,000.00 General Liability Insurance policy to help protect you and Access against the unthinkable.

We manage every aspect of the eviction on your behalf in conjunction with a local eviction attorney whom we work closely with. If you have an attorney you prefer to work with we can absolutely accommodate your preference.

Access works with literally hundreds of landlords whom own property throughout Southern California. We can and will provide you with references to owners with a similar portfolio as yours, whether that be a single property or a portfolio of dozens of properties.

Absolutely! In addition to the detailed Move-in and Move-out Inspections, Access will make every attempt to make entry into your property to complete an interior/exterior photo inspection prior to your tenant’s lease being renewed. You will receive this report as part of our lease renewal process. In certain circumstances, interior/exterior inspections can be done during the lease and you can talk to one of our Relationship Managers about when and how these are completed.

Our property management agreement with the owner determines the answer to this question. We offer our clients four different options when it comes to maintenance including never calling you for repairs and using our discretion, calling you only when repairs exceed a certain pre-authorized amount, calling you for all repairs first and then using our discretion up to a certain dollar amount, or all repairs requiring owner authorization regardless of size or necessity. The best part is there is no change in our management fees for whichever of the options best suit your preference.

Access is an industry leader in marketing and advertising homes for rent. With 97% of all renters searching for homes online, having a superior internet presence is an absolute necessity when it comes to reaching the largest number of renters possible. With advertising, Access is not afraid to “Go Big”. We have extensive experience in just about every form of rental advertising available and have developed a superior combination of free and paid online websites, and listings in virtually every neighborhood in the Temescal Valley to create a marketing powerhouse that can not be beat. Using our online ad partners, we syndicate your listing to up to 200 different real estate and rental websites and directories. Ads are also place ads on our company website, which has extremely high internet visibility, producing an average of 14,000 page views per month. Quite simply, no local property management competitor can compete with the marketing program that Access offers.

Applicants are screened for rental history, credit history, employment status, court judgments including bankruptices and evictions, and criminal history even to include local county records. We are screening to find tenants who will honor the terms of their lease, pay the rent on time, and take care of your home.

Access selects contractors and vendors on the basis of their professionalism, responsiveness, and track record of quality and customer service. Vendors who consistently perform professionally and provide good customer remain on our vendor list. W expect vendors to address complaints directly with the tenant or owner and to make sure all parties are satisfied with their work. Access focuses on using vendors who provide great value in return for their services. While costs and fees are always a top interest, we do not seek out “discount” contractors over those who focus on quality and professionalism. This is our way of insuring that your home is always in good hands.

Rental time-frames are often directly related to the rent price and the condition of the property. If the rent is set properly and the home is in good condition, the average time on the market can be between 2 to 4 weeks. Strategy and preparation make a big difference, but there is always a little “luck” factor that plays in too. We are always happy to come take a look at your home in person, to give you ideas and recommendations for how to improve the home’s market performance.

Before deciding your rents, Access provides a full comparable analysis of your property based on the current market and previous MLS rental listings. Further, rent prices are largely market driven and are controlled by many factors. The interior and exterior condition of a home are the foremost concern in determining your potential rent price. Other factors like upgrades, amenities, incentives, location, community, even how other homes on the street look, all have an effect in controlling your rent. Also, market conditions, like the availability and supply of other rental homes will help or hurt your rent prices. We are happy to preview your home and assess it’s potential market performance and will give you any opinion or suggestion for how to obtain the best rent price possible in the current market.

Yes, we understand lease take overs usually come from unforeseen circumstances, horrible situations and possibly shoddy management. We would love to take over your property and earn your trust.

Yes

Yes. We are constantly rehabbing and repairing homes for rent. It’s almost a daily function of our business. We are happy to assist you in the rehab and improvement of any property.

Numbers like this can vary widely from one property to the next and is largely based on the amount owed on the home, the mortgage payment and annual ownership costs like property taxes, HOA, etc, and the rent that you are able to earn. In some cases, if the home has lost more than $150,000 in value, it is very realistic to assume that it may take 10+ years for a home to recover its equity losses. The answer to this question is specific to your situation, but can range anywhere from 5 to 15 years. We are happy to take a look at your situation and give you an estimate on how long it will take for your home to recover its value.

This is one of our favorite questions. Access is a large company because many landlords recognize our expertise and ability and they hire us for what we are able to provide. A common misconception is that smaller companies are better able to provide individualized, personal service. This is often not the case. Due to the vast range of challenges that property management presents, smaller companies are often more overwhelmed and understaffed than us. We have experience, tools, and resources that small companies don’t. It is unlikely Access hasn’t already had experience with (and created policies, procedures, and solutions for). Property management companies aren’t born big. They grow based on their ability to perform, and Access consistently outperforms our competition.

Using specialized computer software, our property managers perform “visual survey” inspections of your home on three occasions: At the time of the initial listing, at each tenant move-in, and at each tenant move-out. Surveys are intended to document the general condition of the property and its features, but they are limited in scope and do not go into great detail. Real Estate agents are not trained in professional home inspection and are not held to the same standard as a professional home inspector. Survey inspections do not thoroughly test appliances, electronics, and household systems such as heating and cooling, plumbing, and electrical systems.

Of course! We work with a network of professionals who can help you invest wisely and maximize your returns in nearly all Southern California markets.

While it may be permissible, it is strongly discouraged. Access has found that owner-performed maintenance creates more problems than it solves. We understand that some landlords are trying to save money, but this is not a good way to achieve a cost savings. Access recommends that maintenance is always performed by a qualified contractor or vendor, except at times when the property is vacant. During periods of vacancy, owners are free to do any work at the property they wish.

Our property managers are all members of the National Association of Residential Property Managers. All Access Property Managers are licensed Realtors and are members of the National Association of Realtors (NAR), California Association of Realtors (CAR), Southwest Riverside County Association of Realtors (SRCAR), and the National Association of Residential Property Managers (NARPM).

We manage residential rental properties throughout the greater Inland Empire and Orange County, from Temecula, up to Chino Hills and Rancho Cucamonga, to Palm Springs as well as Orange County, with property managers in these territories to serve them. Providing property management services in the following cities: Lake Elsinore, Wildomar, Canyon Lake, Quail Valley, Menifee, Murrieta, Temecula, Corona, Riverside, Mira Loma, Eastvale, Chino, Chino Hills, Ontario, Rancho Cucamonga, Redlands, Loma Linda, Yucaipa, Cherry Valley, Beaumont, Banning, San Jacinto, Hemet, Cabazon, Palm Springs, and Cathedral City, Orange, Anaheim, San Clemente, Costa Mesa, Irvine, Dana Point, Mission Viejo, Santa Ana, Newport Beach, Yorba Linda, Laguna Niguel, San Juan Capistrano, Yorba Linda

Rents are due on the first and late on the seventh. If rents have not been received by the 7th we mail official “3 Day Pay or Quit” notices. The conversation with our owners begins and we discuss our options and possible negotiations to retrieve their full balance in a timely matter. Of course, in rare occasions if no payments are made we will move towards eviction.

We handle all emergency maintenance issues that arise during regular business hours, with direct lines to the broker/owner and property manager cell phones. For “after-hours” emergencies these same lines ring simultaneously while also ringing a 24/7 on-call general contractor hired hourly by Access.

A standard structural policy may be sufficient, but you should consult your qualified insurance agent for specific information. Most insurers will recommend what is commonly referred to as a “Landlord’s Policy”. This is not the same as your regular “homeowner’s insurance”, there are important differences. Again, consult your insurance provider for the best advice. Access must be named as an “additional insured” on the policy.

Your success as a landlord will depend on what kind of property management company you choose. Inexperienced property managers can lead to poor results, costly expenses, and negative cash flow faster than expected. Due to conditions in the greater real estate market, more inexperienced and unqualified property managers are getting into business for the first time.

Many real estate companies are scrambling to start up property management divisions just to keep their bills paid. Traditional large franchise companies and others may not be a good choice when it comes to finding an experienced property manager.

You should also consider the type of properties your management company specializes in. For example, some property management companies specialize in large apartment buildings, homeowner’s associations (HOA’s), commercial properties, and office spaces, while others specialize in residential “single-family” homes and condominiums. Choose the company that is the best fit for your specific needs

Unfortunately, in Property Management, good apples occasionally go bad. While Access goes to great lengths to select responsible and qualified tenants, evictions can happen. While national averages approach 7% for tenants requiring eviction, our eviction rate for 2014 was 2.4%.

Access specializes in the management of single-family residential homes, condominiums, small multi-unit apartment buildings and commercial buildings.

Based receiving the Tenant’s timely rent payment, owners should expect to receive their checks. To help speed things up, We also offer “direct deposit”, or “ACH” payments that go right into your bank account. Direct deposit payments are made on the 10th and take 1 to 2 business days to clear your bank from the time we pay out, but direct deposit is frequently faster and more reliable than waiting for a paper check in the mail.

Security deposits will generally be held in a non-interest bearing trust account by Access Property Management. Security deposits are held in the brokerage account until the lease is terminated and funds are either released to the owner or refunded to the tenant in accordance with the terms of the lease and applicable federal and state laws.

Generally, the homeowner is responsible for all maintenance and repair costs at the rental property. Tenants are responsible for misuse and/or damage they cause and for consumable items that wear out during their tenancy, such as light bulbs, air filters.

Tenant placement is a very important part of a property managers job. Access feels that, should a problem ever arise with a tenant placed in a property by us, we want to be available and actively involved in resolving the problem and working with the tenant and owner to find a solution. This kind of relationship is not possible in “placement only” cases. As such, we do not offer an option for “placement only”.