Moving out, step by step.

Seven steps, start to finish.

1. Step 1 · As soon as you know

   Give us your notice in writing.

   Use our online move-out notice. It takes about three minutes and goes straight to Kimberly. Print or save a copy for your records.

   Give notice online
   • Month-to-month: at least 30 days' written notice.
   • Fixed-term lease: your lease ends on its end date. We reach out about 90 days before then to ask about renewing. If you're moving out, tell us in writing.
   • A phone call isn't notice. The online form is your written notice, so there's never a question about your dates.
2. Step 2 · After we get your notice

   We confirm it in writing.

   Kimberly, our Move-In and Move-Out Coordinator, sends a letter confirming your dates. It includes a copy of your account ledger, a price list for common repairs, and our cleaning checklist, so nothing about your deposit comes as a surprise.

3. Step 3 · Up to 2 weeks before you leave

   Ask for your free pre-move-out inspection.

   California law gives you the right to an inspection before you move out. It's the best way to avoid deductions.

   • One of our Field Support Technicians inspects the home no earlier than 2 weeks before your move-out date.
   • We give you at least 48 hours' written notice of the time. You can be there, but you don't have to be.
   • The report is emailed to you straight from the inspection, listing anything we'd charge for if it isn't fixed.
   • Fix those items before you leave and they won't come out of your deposit. Things hidden by furniture or boxes can still be charged later.
4. Step 4 · While you pack

   Showings, utilities and cleaning.

   • Showings. We may show the home to new residents. We give you written notice before anyone comes in.
   • Utilities. Keep power and water on through move-out day. You'll need them to clean. Schedule utilities in your name to stop the day after you return keys. An unpaid utility balance can hold up the transfer.
   • Cleaning. Leave the home as clean as it was on move-in day. Normal wear and tear is fine. Use the cleaning checklist below.
   • Carpets. If the carpets were professionally cleaned before you moved in, have them professionally cleaned within 30 days before you move out, and send us the paid invoice.
   • Replace burned-out bulbs, HVAC filters, water and refrigerator filters, and dead batteries in smoke and CO alarms and other devices.
5. Step 5 · Move-out day

   Return every key by 11:59 PM.

   • Bring all house and mailbox keys, garage remotes, gate fobs and HOA devices to our office at 119 W Sulphur St, Lake Elsinore, Monday to Friday, 9am to 5pm. We give you a key return receipt.
   • After hours, use the key drop slot at the office.
   • Mailing them? The postmark date counts as your return date.
   • Your tenancy ends when every key is back. Missing keys are $10.00 each; remotes and gate devices are billed at what they cost to replace.
   • Take everything with you. Items left behind are handled under California's abandoned property law, and removal can be charged.
   • Take your own photos and video of every room once you're done cleaning.
6. Step 6 · Within 21 days of keys

   Your deposit and itemized statement.

   • We mail your refund check and an itemized statement to your forwarding address. The check is made out to everyone on the lease.
   • Deductions are only for unpaid rent, cleaning needed to match move-in condition, damage beyond normal wear and tear, missing keys, and other charges the lease and the law allow.
   • You get copies of the invoices and receipts, plus photos of the home taken after you moved out and after repairs.
   • If a repair isn't finished within 21 days, we send a good-faith estimate, then the final invoice within 14 days after the work is done.
   • We give the landlord a list of suggested repairs with cost estimates, and recommend who should pay for each one, based on the type and age of the damage, the photos taken before you moved in, and your move-in inspection. The landlord makes the final decision.
   • Items that wear out over time, like carpet and paint, are prorated. You only pay for the part of their life the damage used up.
   • Your final month's rent is prorated by the day, at 1/30th of monthly rent for each day you lived there.
7. Step 7 · If you disagree

   Ask us to take another look.

   Contact Kimberly and ask for a Request for Reconsideration form. Tell us which charge and why, and send any photos or receipts you have. We review all the evidence and respond within 10 business days. The landlord of the home makes the final decision.

What's normal, and what's damage.

Normal wear and tear comes from everyday living, and it's never charged to you. Damage comes from accidents, misuse or neglect, and can be.